Cell Phone Frustration

I had to purchase a new Cell phone the other day.  Now for most people that's not a big deal, but for me it was.

I have had a cell phone for about 3 years now.  I really don't use it that much, only out of necessity, and my sweetheart uses it less than that.  The phone I had was costing me way too much money, so I went shopping.

After asking around and seeing what was available, I settled on a Virgin Mobile.  I bought 2 phones, one for myself and the other for my sweetheart.  Simple, no problem......   I had been told I could transfer my Verizon number to my new phone, I had 30 days to access it.  That would be great, no need to go to the trouble of changing phone numbers with everyone.  But there lies the problem.......

That evening I tried to activate my phones.  I told the customer service person what I wanted to do.  He asked for my Verizon phone numbers that I wanted to transfer and said he would take care of it, it would take 24 hours and to call back the next day.... 

The next day I called Virgin Mobile and that is when everything hit the fan.

It is very hard to reach a "REAL" person now days.  I wonder if they really exists!!  I kept hitting the "O" button and saying to the voice on the phone, "CUSTOMER SERVICE," "CUSTOMER SERVICE."  When I  finally reached a live person, I had another problem.  No one now days speaks "English" or at least I can't understand their "English."  When I finally figured out what language they were speaking, I was told I could not transfer my numbers, the numbers did not exist anymore.  OK, then give me a new number... Simple, just give me a new Virgin Mobile number..  "I have to transfer you," I was told, so I get transferred and disconnected.... Major Problem... I would have to redial the Virgin Mobile number, try to get a Real Customer Service Person and start all over again with my request.

This went on for three hours and a dozen customer service people.  I kept telling them, "Don't put me on Hold and Don't Transfer Me or you will Lose Me!!"


Finally I succeeded in getting my new cell phones activated.  But I also ended up with a headache and major frustration.  I felt like taking those phones and tossing them out the window, as far as I could throw them.  Who needs them anyway.  I'm not one that has to have a phone surgically attached to my ear...  I only want one for emergency and convenience when one of us needs to connect.  No big deal, simple, I say!!!

I haven't program my special numbers into these new phones yet.  I'm still coming down from major frustration, I'll take care of that another day.  Right now I think I need a Chocolate bar.... maybe two..